Shipping Policy

Our (third-party) delivery logistics team works hard to get your order to you in time and the best condition. Once you place an order we will send you a confirmation email and begin processing your order. Most orders are shipped out of our warehouse within 48 hours. Once shipped, we will send you an email with the tracking details regarding your order. Orders are usually delivered within 7* business days (excluding Sundays and holidays). However, delivery time may vary according to locations in India and shipping delays due to circumstances outside of our control. You must provide the correct address, PIN Code, and shipping details to ensure timely delivery. Orders are shipped on all days except Holidays & Sundays.

If your order arrives at the address and there is no one to pick up the package, we will contact you immediately* regarding the same. If there is no response, we will inform you about the failed attempt to deliver and schedule another delivery soon. However, after three failed attempts at delivery, the package will be returned to our warehouse and we will cancel the order. If the order was prepaid online, we will refund* 40% of the total value of the items ordered. You will be informed of the same.

International Shipping

Currently, we are not available for international deliveries but still you can email us at support@dresssexy.in and we will give you a shipping quote based on your order and location.

Delivery Charges

Your delivery charges will be calculated automatically at the time of checkout. The order value does not include shipping charges. We have the right to change the Free Shipping minimum at any time based on promotions and the time of the year.

Force Majeure

We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs, or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other Natural disasters.
• Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
• Impossibility of the use of public or private telecommunications networks.
• The acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite.

COD (Cash on Delivery)

We provide the option for you to pay by Cash on Delivery for all orders. Once your order is delivered, you will have to pay the logistics agent the total amount in cash only at the time of delivery. The order will be handed to you only when the full payment is complete. Please ensure that you have the exact change for the order, the person delivering the order might not have spare change available. Terms applied.

Returns

Items once purchased are non-refundable. We offer exchange services on all orders for the same order value or higher. Accessories including masks and scrunches and panties are not returnable and non-exchangeable.

Exchange

We offer exchange services on all orders for the same order value or higher. You can only exchange purchased items once within 3 days of product receipt.
Exchange is possible only once for an order. Once the exchange request is placed, we can process the new product only once we receive the original item you bought. After a careful quality check for any damages, if the item purchased is fit to be exchanged, we’ll send the new piece you like. This process could take 10-15 business days. Exchange is possible only once for an order.

Charges: A service fee will be charged when you request an exchange. The payment has to be done prior before the pickup of the order. Beachwear, Swimwear, and Accessories including masks and scrunches, and Lingerie Sets & panties are not returnable and non-exchangeable.

Cancellation

Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been placed, no further modifications or cancellations can be made

Claims

Any claims are only acceptable with an unboxing video.

Contact

For any shipping related issues, you can email us on support@dresssexy.in