Grievance Redressal

Please follow this process for redressing the grievances:

At DressSexy.in, we consider customer satisfaction by redressing the customers’ grievances as the highest priority with the best available dilemmas. Customers can communicate with us for any query/grievance through the below steps:

Level I

All customers having grievances concerning any product/purchase/item or otherwise shall write a mail at support@dresssexy.in to ensure timely recording and verification of the grievance. Our respective person shall revert within 3 working days of redressal of such complaint. Response time may vary according to the situation.

Level II

In case the customer(s) at DressSexy.in, is not convinced with the response, the grievance can be escalated to the Compliance Officer at compliance@dresssexy.in and he/she shall ensure to resolve the grievance within 2 working days.

Level III

If the customer is still not satisfied with the decision offered on levels 1 & 2 then he/she can escalate the matter with the higher support systems at info@dresssexy.in.

Customers are requested to obey the above mechanism and hierarchy systems for the smooth treatment of problems and timely resolution and customers are also requested to keep Levels 1 & 2 in the loop in each of their mail or else their issues will go unaddressed.

Please note: In case the customer marks a copy of the Email to all the levels (1,2,3), it will not be recognized as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the past level shall the grievance be considered at next level.

Last updated Thursday, 20 October, 2022